Returns & Exchanges

FASHION HOUSE TBILISI GUARANTEES HIGHEST QUALITY AND AUTHENCITY OF IT THE PRODUCTS SOLD.

AFTER TRYING ORDER PIECES AT HOME, IF YOU DECIDE TO RETURN / EXCHANGE THE PRODUCT, PLEASE NOTIFY US NO LATER THAN 24 HOURS (AFTER RECEIVING THE ORDER) BY CALLING US IN OUR STORE USING THE NUMBERS: +995322250529 ; +995597250529 OR E-MAIL US RETURN REQUEST AT [email protected] REQUEST RECEIVED AFTER THIS TIMEFRAME (24 HOURS) WILL NOT BE ACCEPTED.

PLEASE DO NOT REMOVE ANY TAGS (BRANDED OR SECURITY) FROM THE ITEMS, OTHERWISE RETURN / EXCHANGE WILL NOT BE ACCEPTED.

YOU CAN RETURN / EXCHANGE NON-SALE (NEW) AND MAXIMUM 50% DISCOUNTED ITEMS (CLOTHING AND SHOES). FROM ACCESSORIES SECTION, YOU CAN ONLY RETURN / EXCHANGE CAPS, HATS AND BELTS. AS FOR JEWELLERY, SUNGLASSES, SCARVES AND SOCKS – FOR THE MOMENT THESE ITEMS CAN NOT BE RETURNED OR EXCHANGED. IN CASE OF EXCHANGE, SIZE AND QUANTITY OF THE ITEM SHOULD BE CHECKED WITH US, IN ADVANCE.

AFTER RECEIVING YOUR RETURNED ITEM, OUR QUALITY EXPERTS WILL CHECK AND IN CASE IF ALL THE BELOW TERMS WILL BE MAINTAINED, CUSTOMER WILL RECEIVE THE REFUND OF ORIGINAL PAYMENT DURING 3-5 WORKING DAYS.

FOLLOWING TERMS MUST BE MAINTAINED (IN CASE OF RETURN):

ALL THE ITEMS SHOULD HAVE ALL THE ORIGINAL TAGS (BRANDED OR SECURITY) ATTACHED.

ORIGINAL PACKAGING MUST BE KEPT.

ITEMS SHOULD NOT BE WASHED OR DRY CLEANED.

ITEMS SHOULD NOT HAVE SMELL / STAINS OF FRAGRANCE, SMOKE OR ALCOHOL.

IF AT LEAST ONE OF THESE TERMS WILL NOT BE FOLLOWED, RETURN / EXCHANGE REQUEST WILL NOT BE ACCEPTED.

IN CASE OF EXCHANGE, ITEM SHOULD BE EXCHANGED WITH OTHER ITEM HAVING THE SAME OR HIGHER PRICE VALUE.

TRANSPORTATION OF THE ORDER IS FREE. BUT IN CASE OF RETURN / EXCHANGE, TRANSPORTATION SHOULD BE COVERED BY CUSTOMER AND RESPONSIBILITY OF SAFE TRANSPORTATION IS ON CUSTOMER’S SIDE. IF THE RETURNED ITEM WILL BE DAMAGED DURING TRANSPORTATION, RETURN WILL NOT BE ACCEPTED AND ORDER WILL BE SENT BACK TO CUSTOMER.

IN CASE OF QUESTIONS,  CALL US IN OUR STORE USING THE NUMBER: +995322250529 ; +995597250529  (EVERYDAY, FROM 11:00 TO 20:00) OR E-MAIL US AT [email protected]